**Job Responsibilities:**
1. **Team Management and Planning**
- Plan and manage the Technical Support team’s operations, covering both installation and service tasks, to ensure efficiency and achieve the set objectives and goals.
2. **Problem Analysis and Solutions**
- Analyze, identify preventive measures, and resolve work-related issues. Provide guidance and consultation to the Technical Support team to ensure their operations align with the company’s policies and standards.
3. **Customer Training and Knowledge Development**
- Plan, analyze, and execute effective training programs to enhance customers' understanding and usage of the company’s products.
4. **Internal Staff Training**
- Plan, analyze, and implement training programs to enhance the knowledge and skills of internal staff in installation, maintenance, and repair of equipment, ensuring effective performance.
5. **Cross-Departmental Support**
- Collaborate with and support other departments to ensure the achievement of departmental goals, driving efficiency and maximizing customer satisfaction.
**Key Qualifications:**
- Strong leadership and team management skills.
- Expertise in technical support operations, including installation and service processes.
- Proficiency in problem-solving, with the ability to guide and mentor team members.
- Excellent communication and training abilities for both internal staff and customers.
บริษัท แอ็ลไลด์ เม็ททัลส์ (ไทยแลนด์) จำกัด
