● Lead and monitor a team of telemarketers.
● Quality checks and ensures that the standard of work is maintained according to the company’s
expectations.
● Ensure that the team meets the daily, monthly, and yearly KPI targets.
● Conduct assessments, performance reviews, capacity planning, and training.
● Support HR with the onboarding of a new employee.
● Maintain complete knowledge of all services and products.
● Proactively share existing challenges faced by the team and propose solutions.
● Analyse data to better understand trends and prepare reports for the management.