Brief Outline of Main Duties
- Install, train, and provide technical knowledge and troubleshooting on Makino milling machines at the customer's facility.
- Developing, preparing, generating, and analyzing special reports pertaining to Service activity.
- Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service
- Establish and build exemplary communication and customer service relationships with customers.
- Willingness to help others in the team and expect good work cooperation with other Service Engineers and Team Leaders.