• Oversee all QA activities and operations to ensure compliance with company quality standards and customer requirements.
• Manage and plan the work of Quality Assurance and Quality Control employees.
• Monitor, set targets, and evaluate performance regularly.
• Provide recommendations for improving the performance of subordinates.
• Make decisions and resolve issues during operations.
• Address and resolve issues in incoming, in-process, and outgoing processes while enhancing efficiency.
• Communicate with clients to confirm that quality meets their expectations.
• Manage workload and job assignments for QA team members.
• Collaborate with other departments to ensure consistent quality.
• Report quality issues to management and outline procedures for quality concerns.
• Inspect procedures to ensure products meet quality standards and specifications.
• Conduct QA audits, customer audits, and quality risk analyses on the production line.
• Stay updated on new solutions, technologies, and skills through continuous learning.
• Manage and submit documents and reports required by the client.
• Carry out additional tasks as assigned by management.