Desktop Support Analyst (IT Support)
Gemological Research (Thailand) Co., Ltd. (GIA)13/09/2024
Full Time
0 - 2 Year
Bangkok (Pathumwan)
Bachelor's Degree or Higher
Negotiable
Job Summary
Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Assists in determining suitable software to meet user requirements. Troubleshoots software and hardware failures and identifies network problems when they relate to computing devices (desktop, laptop, printers, scanners, tablet, phones or other similar devices).
Key Responsibilities
- Responds to users’ problems, queries or complaints.
- Diagnoses problems by engaging users, gathering information, and troubleshooting.
- Resolves users’ problems effectively with timely fault rectification or problem escalation.
- Installs, configures, and maintains the organization's computing devices, using imaging and other solutions.
- Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.
- Assists with setting up technology for conferences/meetings.
- Other tasks and projects as assigned.
Knowledge, Skills and Abilities
- Preferred language: Fluent Thai and English Speaking
- Personal accountability
- Technical knowledge: Familiarity with windows desktop and laptop computers, ability to image and add / remove hardware components, printer setup, systems operation, troubleshooting, Windows OS, virus protection software, software installation / removal, basic networking and cabling, MS Office products, mobile device troubleshooting etc.
- Problem solving
- Communication skills
- Interpersonal skills
- Time-management skills
- Comprehension skills: proficiency in reading, writing and speaking in English required
- Technical Documentation skills
Supervision / Autonomy / Authority
Works under direct supervision with instructions on day-to-day tasks; follows specific instruction when learning new tasks
Education / Training / Experience Requirements
Bachelor’s Degree in Computer Science or equivalent experience in related field, and 1+ year of related experience.
Work Location: Mitrtown Office Tower on 19th floor
Transportation: MRT Samyan and BTS Sala Daeng.
Gemological Research (Thailand) Co., Ltd. (GIA)
Working at GIA
With a reach that spans the globe — GIA is a nonprofit institute dedicated to ensuring the public trust in gems and jewelry through cutting edge gemological research and rigorous education programs. We have shaped the gem industry, protected millions of consumers and taught generations of jewelers and gemologists all over the world since 1931.
Comprising over 3,500 employees in 13 countries, GIA is a place of diversity, innovation, creativity and engagement. Whether you are passionate about science, history, design, education, IT or a corporate career, GIA has a place for you. Join one of the world’s most colorful and brilliant industries with an organization that serves the public good by bringing knowledge and objectivity to gems and jewelry.