It Help Desk
Armed Forces Research Institute of Medical ScienceToday
Full Time
1 - 15 Year
Bangkok (Rachathewi)
Bachelor's Degree
20,000 - 30,000 baht/month
Help Desk Role
• Provides customer support and responds to requests through the help desk system and phone.
• Installs, maintains, and repairs phones, computers, printers and scanners.
• Stay current with system information, changes and updates.
System Administrator Role
• Work with Information Management to create and maintain update for Windows image to deploy.
• Preparation of new computers for deployment and on-site installation and attached peripherals such as printers, scanners, include site readiness inspection to verify availability of proper desktop, power outlets and network policies and per the user requirements, setting of operating system, user profiles.
• Alternate working on unlock/activate/deactivate user accounts.
Information Assurance Role
• Configuration and fine-tuning of existing applications on PCs such as Internet browser and office application settings.
• Assist to Information Security for Software Update, Software Installation. Hardware and Software Inventory.
• Verify end-point security software such as Anti-virus. HIPS and Software Update.
1. Proven experience as a help desk technician or other customer support role
2. Tech savvy with working knowledge of office automation products, hardware, software and network.
3. Good understanding of computer systems, mobile devices and other tech products.
4. Ability to diagnose and resolve basic technical issues and conduct research to find solutions to technical issues.
5. Able to communicate in English with customers when needed while providing technical support and receive instructions in English from supervisors.
6. Excellent communication skills.
7. Customer-oriented and cool-tempered.
8. BSc/BA in IT, Computer Science or relevant field.
9. Required Cyber Security technician level I and CompTIA Security + for administrative privileges.
10. Required TOEIC score of at least 400
- 5-day work week
- Health insurance
- Annual bonus of 1 month(s)
Armed Forces Research Institute of Medical Science
Armed Forces Research Institute of Medical Science (AFRIMS)
Address :315/6 Ratchawithi Road, Thung Phaya Thai, Ratchathewi, Bangkok 10400
Address :315/6 Ratchawithi Road, Thung Phaya Thai, Ratchathewi, Bangkok 10400